Shipping
We ship within 1-3 days. All of our items are ready to ship, unless we mentioned it’s made to order.
Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
All orders ship within 1-3 business days via Israel ECO POST First Class Mail, shipping within 5-12 business days to:
Austria, Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Norway, Poland, Portugal, Spain, Sweden, Switzerland, The Netherlands, United States, UK.
Other destinations might take about 2-4 weeks.
Need it faster? contact us for priority shipping upgrades.
☆ Tracking an Order
Any of our ECO POST parcels packages are 100% traceable, we recommend to track orders in this link:
https://www.17track.net/en
Traceable countries: Austria, Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Norway, Poland, Portugal, Spain, Sweden, Switzerland, The Netherlands, United States, UK.
Refunds
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
You are responsible for return postage costs. If the item is not returned in its original condition, you are also responsible for any loss in value.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.
Additional Information
☆ Sizing details
For babies & Kids the sizes are followed by age. For adults you can use our size chart in the last photo of each listing or you can consult with us.
☆ Wholesale availability
We do have wholesale availability and currently serve several happy clients! Our items come packaged, tagged, and ready for reselling. Contact us for more details!
☆ Washing instructions
All of our items are made of Organic cotton, please follow these washing instructions:
☆ We recommend on handwash with cool water, turn inside out before wash, and laid flat to dry in the shade.
☆ DON’T use bleach or bleach related detergent, it is known to fade clothes quickly
☆ DON’T USE tumble dryer, warm iron, DON’T iron embroidery and prints.
☆ We recommend using Tide free & gentle or Ecover zero to wash your sweet baby clothes – less fading and they are better for baby’s skin!
☆ All items will have tags with washing instructions sewn on as well.